Refund Policy – Ledger7™

1. Our 7-Day Money-Back Guarantee

Every plan includes a full 7-day money-back guarantee. If Ledger7™ isn't right for you, contact us within 7 days of your payment and we will refund you in full — no questions asked.

To request a refund, message us on WhatsApp or email using your registered account details. Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days. The guarantee applies to your first subscription payment, once per customer.

2. What Is Not Refundable (After the 7-Day Window)

Once the 7-day money-back window has passed, subscription payments are final. We do not offer refunds for:

Change of mind — Deciding you no longer need the service after payment
Unused subscription period — Early cancellation does not entitle you to a prorated refund for the remaining period
Feature requests not fulfilled — Not receiving a feature you expected that was not committed to in writing
Failure to use the service — Forgetting to use or access Ledger7™ during your subscription period
Internet or device issues — Problems on your end (connectivity, device compatibility)

3. Limited Exceptions We Will Consider

While our policy is no refunds, we will investigate and consider the following situations on a case-by-case basis:

      Duplicate charge: If you were charged more than once for the same subscription period due to a technical error, we will refund the duplicate amount promptly.
    

      Extended service outage: If Ledger7™ was completely inaccessible for more than 7 consecutive days after your payment, you may request a partial account credit (not a cash refund) for the affected period.
    

These exceptions require written documentation and are at our sole discretion. We will respond within 5 business days of your request.

4. Cancellation

You may cancel your subscription at any time by contacting us at hello.ledger7@gmail.com
Cancellation stops any future automatic renewal
After cancellation, you retain access to the service until the end of your paid period
Your data remains accessible in read-only mode for 90 days after expiry, then is permanently deleted
No refund is issued for the remaining unused period upon cancellation

5. Payments via Razorpay

All payments are processed by Razorpay, a PCI-DSS compliant payment gateway. In the event of a payment dispute raised directly with your bank or card provider (chargeback), we will provide transaction records to Razorpay and the financial institution. Chargebacks raised without prior contact with us may result in account suspension.

We strongly encourage you to contact us first at hello.ledger7@gmail.com before raising a dispute with your bank.

6. How to Contact Us About a Payment Issue

Email: hello.ledger7@gmail.com
Subject line: Payment Issue – [your registered email]
Include: your registered email address, payment reference number, and description of the issue
Response time: within 2 business days

7. Changes to This Policy

We reserve the right to modify this Refund Policy. Changes will be communicated via email and will apply only to subscriptions purchased after the change date. Existing subscriptions are subject to the policy in effect at the time of purchase.